Shipping policy

Last updated: November 4, 2026

Thank you for shopping with MA Custom TX. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, order administration is processed within 5 business days (excluding holidays). This is not the production or delivery time for custom apparel. Before ordering, contact us to confirm the project-specific production schedule and any event deadline. Custom artwork and specifications must be approved in writing before production begins.

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You’ll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Standard shipping starts at $7.50 USD for eligible US packages up to 1 lb. Heavier packages and other available services use calculated rates based on your destination, shipment weight and selected service. The final shipping charge is shown at checkout before you pay.

Order Tracking

Once your order ships, we’ll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We ship only to addresses within the United States.

International shipping is not currently available.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Custom orders are final sale. Request a full cancellation refund within 24 hours of order placement and before materials are committed or production begins, whichever comes first. After that window, payments are non-refundable except for covered seller errors or where required by law. Visible defects or transit damage should be reported with photos within 7 days. See our custom-order, returns and refund policy for full terms. Required refunds for delayed or undelivered goods take priority.