Frequently asked questions

Contact MA Custom TX with a description of your project, the garment type, estimated quantity, artwork if available, and your target delivery date. We’ll discuss the details needed to prepare your quote.

Include garment types, sizes and quantities, fabric preferences, decoration or construction details, artwork, delivery destination and any deadline. Reference photos or a tech pack can help explain your requirements.

Catalog orders start at one piece, with a maximum of 300 pieces per order across mixed sizes and products. For other custom projects, contact us to confirm production requirements.

Ask about sample availability, pricing and timing for your project. Confirm sample details separately from your production order.

Tell us how the apparel will be used, your preferred fit, fabric feel and budget. Confirm the exact garment specifications and materials in your quote before approving production.

Prepare a size breakdown showing the quantity for each garment, color and size. Check the total carefully and confirm the applicable measurements or size chart before approval.

Share a measurement chart, tech pack or reference sample with your inquiry. Availability, development requirements and costs need to be confirmed for your project.

Send the highest-quality original artwork available. Vector files are useful for logos; high-resolution images may be needed for other designs. Ask us to confirm the required file format, dimensions and resolution for the chosen production method.

Include a mockup showing each placement, its dimensions and the intended colors. If color accuracy matters, discuss a physical color reference or color standard before approving production.

Contact us immediately with the requested change. Whether a change is possible depends on the order stage. Any revised cost or timeline must be confirmed before proceeding.

Use artwork, logos and other material that you own or have permission to reproduce. If you are ordering for a brand or team, make sure the required authorization is in place.

Production timing depends on specifications, quantity, materials, approvals and the current schedule. Request a project-specific timeline. Shipping transit is separate from production time.

Before paying, review garment specifications, measurements, size quantities, colors, artwork, spelling, placement, pricing, production timing and delivery details. Sign or digitally approve the final proof and specification sheet, keep its reference, and enter it with your order. Production begins only after written approval.

Share the event date and required arrival date at the start of your inquiry. Ask us to confirm feasibility before ordering; a requested deadline is not a confirmed delivery commitment.

Include your label and packaging ideas in the initial inquiry. Ask us to confirm the available options, quantities, artwork requirements, pricing and any effect on production timing.

Specify whether items need to be grouped by size, color, team or recipient, and include any labeling or carton instructions. Confirm the final packing plan as part of your order details.

Review the quote for garment specifications, quantities, customization, setup or development costs where applicable, packaging and shipping. Ask whether taxes or other charges are included before accepting.

Payment methods, deposits, balance requirements and quote validity must be confirmed in your quote or invoice. Contact us if you need clarification before making a payment.

US standard shipping starts at $7.50 USD for eligible packages up to 1 lb. The final rate for heavier packages or other services is shown at checkout. Use our Shipping page for details, or contact us with your US postal code, quantity and required delivery date.

No. Production is the time needed to prepare and make the order. Transit begins after dispatch. Confirm both stages when planning your arrival date.

We ship within the United States only. Standard shipping starts at $7.50 USD for eligible packages up to 1 lb. Heavier shipments use the rates available at checkout. Enter your US delivery address to see available services and the final shipping charge.

Contact MA Custom TX with your order number or invoice reference. Include the information you need, such as production progress, dispatch status or tracking details.

Contact us promptly with your order number, a description of the issue and clear photos where helpful. Keep the items and packaging available while the issue is reviewed.

Custom orders are final sale. A full cancellation refund is available only within 24 hours of ordering and before materials are ordered or committed or production starts, whichever happens first. We do not accept change-of-mind returns, buyer-supplied sizing mistakes, or errors approved in the proof. For transit damage, defects or material deviations from the approved specifications, report visible issues with photos within 7 days. Repair or remake is the first remedy; refunds or credits apply where a timely repair or remake is not possible, subject to your legal rights. Orders of 101+ pieces remain non-refundable after the cancellation window. Read the full custom-order policy.

Send your order number, tracking details and photos of any damage to the goods and packaging. Ask us to review the situation and the applicable next steps.