Custom Order, Returns & Refund Policy
Last updated: November 4, 2026
Custom orders: final sale
Custom-made, personalized, sublimated, printed and embroidered products are made to your approved requirements. They are final sale: no returns, exchanges or refunds for a change of mind, buyer’s remorse, an incorrect size or quantity supplied by the buyer, or spelling, artwork, color or placement errors present in the buyer’s instructions or approved proof. This does not excuse a production error or limit rights required by law.
Design proof and specifications approval
Before paying, request a final design proof and specification sheet from MA Custom TX. Check garment style, measurements and sizes, quantities, colors, artwork, spelling, logo placement, delivery address, pricing and the agreed production schedule. Approve the identified proof version by signature or an explicit digital “I agree” approval. Keep a copy of your approved proof and include its reference with your order. Payment does not replace proof approval. Production will not begin without your written approval; a revised proof requires a new approval.
24-hour cancellation window
Email support@macustomtx.com with your order number to request a full cancellation refund within 24 hours of order placement, provided materials have not been ordered or committed and production has not begun. The cancellation window closes at the earliest of those events. After it closes, the order is locked and payments are non-refundable, except for a covered seller error or where required by law. Any requested change after approval requires written confirmation of feasibility, revised cost and timing before it takes effect.
Orders above 100 pieces
Orders containing more than 100 pieces (101 or more in total, including mixed sizes and products) are non-refundable after the cancellation window closes. The seller-error remedies and legal rights below still apply. Custom orders of 100 pieces or fewer are also final sale under the custom-order terms above.
Production errors and transit damage
We will make it right if goods arrive damaged in transit, contain a manufacturing or material defect, are the wrong goods, or materially differ from the final approved proof or specifications. We are responsible for the reasonable return and replacement shipping costs of a confirmed seller-error claim. A buyer-approved error, normal wear, misuse, or damage caused by not following garment care instructions is not a production error.
Report an issue within 7 days
Inspect your delivery promptly. Report a visible defect, wrong item or transit damage within 7 calendar days after delivery by emailing support@macustomtx.com. Include your order number, approved proof reference, affected sizes and quantities, a description, and clear photos of the goods, packaging and shipping label. Keep the affected goods and packaging until we provide instructions. Do not return goods without authorization. Report a concealed defect promptly after discovery. The reporting window does not remove any warranty or other rights required by law.
Repair or remake first
For a confirmed seller error, our first remedy is repair or remake of the affected items at no additional cost. We will confirm the remedy and completion date in writing. If repair or remake is impossible or cannot be completed within 30 calendar days after claim approval, unless you agree to a longer period, we will offer an appropriate refund for the affected items or a partial credit if you choose to accept it. A partial defect does not automatically entitle a buyer to a refund for unaffected items. Where the law requires a refund or a different remedy, that requirement takes priority; store credit will not replace a legally required refund.
Delays, non-delivery and required refunds
Production and shipping transit are separate. If we cannot ship within the promised or legally required time, we will provide the required delay notice and an opportunity to consent to the delay or cancel for the required prompt refund. If we cannot fulfill the order, we will refund the required amounts. These obligations override the final-sale, cancellation and bulk-order restrictions.
Refund handling
Approved refunds are sent to the original payment method. We will confirm the amount and issue the refund within the period required by law. Banks and payment providers may take additional time to post it. Nothing in this policy limits non-waivable rights for defective, damaged, incorrect, misdescribed or undelivered goods.