Terms of Service

1. About the company and these terms

These Terms of Service apply to your use of macustomtx.com and purchases of products and services from MA Custom Clothing Design, LLC (“Company,” “we,” “us” or “our”), based in Dallas, Texas, United States. MA Custom TX is the storefront name used on this website. Our services include custom clothing manufacturing, printing, embroidery and retail sales.

Please read these terms before placing an order. By placing an order or expressly accepting these terms, you agree to the terms provided to you for that transaction. If you order on behalf of a business or organization, you confirm that you have authority to do so.

2. Quotes, orders and specifications

Your quote, invoice or checkout identifies the products or services being ordered, quantities, prices and any project-specific requirements. Review these details before placing your order and contact us promptly about any errors.

For custom work, provide accurate garment specifications, sizes, quantities, artwork, placement instructions and delivery information. The final design proof and specification sheet must be approved by signature or explicit digital agreement before payment. Record the proof reference with your order. Production details and timing must be confirmed in writing. Any additional project terms must be disclosed and agreed before they apply. Non-waivable legal rights take priority over these terms and any project agreement.

3. Pricing, payments and deposits

Prices, required deposit amounts and payment due dates are stated in your quote, invoice or checkout. Deposits and all other payments qualify for a full cancellation refund only during the 24-hour window and before materials are committed or production begins, whichever happens first. After that window, they are non-refundable except for a covered seller error or where required by law.

Review the stated charges before paying, including any taxes, shipping or other agreed costs. These terms do not authorize charges beyond those you have agreed to pay. Contact support@macustomtx.com about payment questions.

4. Customer artwork and approvals

You are responsible for having the rights and permissions necessary for artwork, trademarks, logos and other material you submit. You retain your rights in your submitted material. You permit us to use it as reasonably necessary to quote, prepare and fulfill your order, including printing or embroidering the approved design.

This permission does not authorize us to use your designs for unrelated marketing or AI training. Review artwork proofs and written specifications carefully, and communicate changes or corrections before approval.

5. Order changes and cancellations

A full cancellation refund is available only when requested within 24 hours of order placement and before materials are ordered or committed or production begins, whichever happens first. After that point the order is locked and payments are non-refundable, except for covered seller errors or as required by law. Email support@macustomtx.com with your order number. Changes require written confirmation of feasibility, price and timing before they take effect.

6. Custom-order returns and remedies

Last updated: November 4, 2026

Custom orders: final sale

Custom-made, personalized, sublimated, printed and embroidered products are made to your approved requirements. They are final sale: no returns, exchanges or refunds for a change of mind, buyer’s remorse, an incorrect size or quantity supplied by the buyer, or spelling, artwork, color or placement errors present in the buyer’s instructions or approved proof. This does not excuse a production error or limit rights required by law.

Design proof and specifications approval

Before paying, request a final design proof and specification sheet from MA Custom TX. Check garment style, measurements and sizes, quantities, colors, artwork, spelling, logo placement, delivery address, pricing and the agreed production schedule. Approve the identified proof version by signature or an explicit digital “I agree” approval. Keep a copy of your approved proof and include its reference with your order. Payment does not replace proof approval. Production will not begin without your written approval; a revised proof requires a new approval.

24-hour cancellation window

Email support@macustomtx.com with your order number to request a full cancellation refund within 24 hours of order placement, provided materials have not been ordered or committed and production has not begun. The cancellation window closes at the earliest of those events. After it closes, the order is locked and payments are non-refundable, except for a covered seller error or where required by law. Any requested change after approval requires written confirmation of feasibility, revised cost and timing before it takes effect.

Orders above 100 pieces

Orders containing more than 100 pieces (101 or more in total, including mixed sizes and products) are non-refundable after the cancellation window closes. The seller-error remedies and legal rights below still apply. Custom orders of 100 pieces or fewer are also final sale under the custom-order terms above.

Production errors and transit damage

We will make it right if goods arrive damaged in transit, contain a manufacturing or material defect, are the wrong goods, or materially differ from the final approved proof or specifications. We are responsible for the reasonable return and replacement shipping costs of a confirmed seller-error claim. A buyer-approved error, normal wear, misuse, or damage caused by not following garment care instructions is not a production error.

Report an issue within 7 days

Inspect your delivery promptly. Report a visible defect, wrong item or transit damage within 7 calendar days after delivery by emailing support@macustomtx.com. Include your order number, approved proof reference, affected sizes and quantities, a description, and clear photos of the goods, packaging and shipping label. Keep the affected goods and packaging until we provide instructions. Do not return goods without authorization. Report a concealed defect promptly after discovery. The reporting window does not remove any warranty or other rights required by law.

Repair or remake first

For a confirmed seller error, our first remedy is repair or remake of the affected items at no additional cost. We will confirm the remedy and completion date in writing. If repair or remake is impossible or cannot be completed within 30 calendar days after claim approval, unless you agree to a longer period, we will offer an appropriate refund for the affected items or a partial credit if you choose to accept it. A partial defect does not automatically entitle a buyer to a refund for unaffected items. Where the law requires a refund or a different remedy, that requirement takes priority; store credit will not replace a legally required refund.

Delays, non-delivery and required refunds

Production and shipping transit are separate. If we cannot ship within the promised or legally required time, we will provide the required delay notice and an opportunity to consent to the delay or cancel for the required prompt refund. If we cannot fulfill the order, we will refund the required amounts. These obligations override the final-sale, cancellation and bulk-order restrictions.

Refund handling

Approved refunds are sent to the original payment method. We will confirm the amount and issue the refund within the period required by law. Banks and payment providers may take additional time to post it. Nothing in this policy limits non-waivable rights for defective, damaged, incorrect, misdescribed or undelivered goods.

7. Production and quality

We are a USA manufacturer based in Dallas, Texas, and strive for 100% quality in our work. Production specifications and timing are confirmed for the particular order. Production time and shipping transit time are separate.

Contact us if a delivered item appears defective or does not match the agreed specifications. Include your order number and a description of the issue, with photos where helpful. Our quality goal does not replace your agreed specifications or applicable legal rights.

8. US shipping

We ship only to addresses within the United States. Standard shipping starts at $7.50 USD for eligible packages up to 1 lb. Heavier packages and other available shipping services are priced at checkout based on the destination, shipment weight and selected service. Review the final shipping charge before paying. We do not currently accept international shipping destinations.

Provide a complete and accurate delivery address. Contact us about an incorrect address as soon as possible. For a lost, delayed or damaged shipment, contact support with your order and tracking details so the issue can be reviewed. These terms do not automatically transfer all shipment risk to you or exclude legally required remedies.

Where applicable shipping law requires it, if we cannot ship within the promised time, we will provide the required notice and an opportunity to consent to a delay or cancel and receive the required refund. Our deposit policy and ordinary cancellation window do not override these rights. See our Shipping page for shipment inquiries.

9. Website use

Use the website lawfully and provide accurate information when contacting us or placing an order. Do not attempt unauthorized access, introduce malicious software, impersonate others or submit material that infringes another person’s rights. If you use a customer account, keep your sign-in details secure and notify us of suspected unauthorized activity.

Our branding, website text and other original website material remain the property of their respective owners. Buying a product does not grant ownership of the Company’s brand or website content.

10. Privacy and third-party services

Our Privacy Policy describes how personal information is handled. Payment processors, carriers and other third-party services may have their own applicable terms and privacy notices. A link to another website does not itself endorse that website or make its terms part of your order.

11. Questions, issues and legal rights

Please contact support@macustomtx.com with questions or concerns so we can work to resolve them. Include your order number or invoice reference when relevant.

Nothing in these terms excludes a right, warranty, remedy or liability that cannot lawfully be excluded. These terms do not impose mandatory arbitration, waive participation in a class action, or set a monetary cap on liability.

12. Updates to these terms

We may update these terms for future website use and orders. The revision date appears at the top of this page. Material changes to an existing order require any notice or agreement required by law; a later website revision does not, by itself, change the terms of an order already placed.

13. Contact

MA Custom Clothing Design, LLC
Dallas, Texas, United States
Email: support@macustomtx.com
Website: macustomtx.com

For return shipping or mailed correspondence, contact support to obtain the appropriate mailing address.